Summary:
- Updated the company’s public website using SharePoint
- Created custom user guides, and held 1-on-1 and group training sessions
- Created over 20 SharePoint templates with over 50 custom web parts and multi-language architecture
The Challenge
- Use SharePoint to build an aesthetically pleasing public website for emergency support during power outages and extreme weather events.
- Work with branding agency to integrate the look, feel, and style into custom SPFx web parts.
- Existing users reskill and upskill on a new platform.
The Solutions
- Highly customized design templates, styles, headers, footers and SPFx web parts
- Technical training on the new system as well as technical trade offs for OOTB vs. custom solutions
- Technical architecture, site map, security map, integrating other emergency systems
- High performance code for fast web page load times
Testimonials
- “The new website has been so important for us as we continue to grow our company. We finally accomplished things that have been waiting forever to get done.”
– C-level Executive - “I recently used Oncor.com to report a downed powerline. I was impressed by the range of services how fast the pages loaded. I would highly recommend it to anyone in need of emergency assistance.”
– Public User
Project by the numbers
- 20 SharePoint templates
- 50+ custom web parts
- 140,000 miles of transmission and distribution lines
- Serving more than 13 million Texas residents
Ongoing Benefits
- Aesthetically pleasing public website
- Reduced need to hire internal experts
- Emergency support during power outages and extreme weather events
Who Was Helped:
- CMO, CTO and Corporate Communications Department
- The branding agency
- The people who rely on Oncor to power their homes and businesses
Systems Integrated:
- SharePoint On-Premises 2019
- Third-party systems
- In-house systems
Before
- Cluttered layout
- Outdated iconography and fonts
- Non-responsive design
- Lack of user-centricity
After
- Well designed and functional
- Easy to use
- Optimized for mobile
- Fresh quality content
- Branding for third-party systems
Navigation
- Top Tool bar
- Scrolling Alert Bar
- Global Navigation
- Mega menu
- Breadcrumb navigation
- Global Footer
- View on Oncor.com
Custom Integration
- SharePoint templates for 3rd party applications
- Consistent branding and navigation
- View on Oncor.com
Motion Graphics
- Moving video images on the home page
- Rotating motion images
- Custom carrousel viewer
- Custom navigation Tabs in the motion viewer
Spanish English Toggle
- Spanish settings
- Spanish content storage
- Updates all language content in the templates, webparts, and functionality
Service and Knowledge Base
- SharePoint Webpart that talks to back end
- Conditional logic and formatting
Custom FAQs
- SharePoint webpart
- Talks to Knowledge-base
- Talks to FAQs Support tools
- Accordion open and close
Custom FAQs and Support
- SharePoint custom widgets for FAQs
- Custom widgets for support and routing requests
- Custom search and search results
- FAQs Topics filter on topics
- View on Oncor.com
Custom Search Results
- Search box
- Search results
- Search FAQs content database
- View on Oncor.com
Workflow Portal
- Custom SharePoint widgets
- Custom Payment pages
- Custom Forms
- Embedded integrations
- View on Oncor.com
Custom Forms
- Hub of Construction Workflow processes
- Custom Forms
- Custom integrated workflow from web to back end systems
- Custom buttons, logic and error handling
- View on Oncor.com
Investor Portal
- Custom Left Navigation
- Custom FAQs
- View on Oncor.com