• Updated the company’s public website using SharePoint
  • Created custom user guides, and held 1-on-1 and group training sessions
  • Created over 20 SharePoint templates with over 50 custom web parts and multi-language architecture

The Challenge

  • Use SharePoint to build an aesthetically pleasing public website for emergency support during power outages and extreme weather events.
  • Work with branding agency to integrate the look, feel, and style into custom SPFx web parts.
  • Existing users reskill and upskill on a new platform.

The Solutions

  • Highly customized design templates, styles, headers, footers and SPFx web parts
  • Technical training on the new system as well as technical trade offs for OOTB vs. custom solutions
  • Technical architecture, site map, security map, integrating other emergency systems
  • High performance code for fast web page load times


  • “The new website has been so important for us as we continue to grow our company. We finally accomplished things that have been waiting forever to get done.”
    – C-level Executive
  • “I recently used Oncor.com to report a downed powerline. I was impressed by the range of services how fast the pages loaded. I would highly recommend it to anyone in need of emergency assistance.”
    – Public User

Project by the numbers

  • 20 SharePoint templates
  • 50+ custom web parts
  • 140,000 miles of transmission and distribution lines
  • Serving more than 13 million Texas residents

Ongoing Benefits

  • Aesthetically pleasing public website
  • Reduced need to hire internal experts
  • Emergency support during power outages and extreme weather events

Who Was Helped:

  • CMO, CTO and Corporate Communications Department
  • The branding agency
  • The people who rely on Oncor to power their homes and businesses

Systems Integrated:

  • SharePoint On-Premises 2019
  • Third-party systems
  • In-house systems


  • Cluttered layout
  • Outdated iconography and fonts
  • Non-responsive design
  • Lack of user-centricity


  • Well designed and functional
  • Easy to use
  • Optimized for mobile
  • Fresh quality content
  • Branding for third-party systems


  • Top Tool bar
  • Scrolling Alert Bar
  • Global Navigation
  • Mega menu
  • Breadcrumb navigation
  • Global Footer
  • View on Oncor.com

Custom Integration

  • SharePoint templates for 3rd party applications
  • Consistent branding and navigation
  • View on Oncor.com

Motion Graphics

  • Moving video images on the home page
  • Rotating motion images
  • Custom carrousel viewer
  • Custom navigation Tabs in the motion viewer

Spanish English Toggle

  • Spanish settings
  • Spanish content storage
  • Updates all language content in the templates, webparts, and functionality

Service and Knowledge Base

  • SharePoint Webpart that talks to back end
  • Conditional logic and formatting

Custom FAQs

  • SharePoint webpart
  • Talks to Knowledge-base
  • Talks to FAQs Support tools
  • Accordion open and close

Custom FAQs and Support

  • SharePoint custom widgets for FAQs
  • Custom widgets for support and routing requests
  • Custom search and search results
  • FAQs Topics filter on topics
  • View on Oncor.com

Custom Search Results

  • Search box
  • Search results
  • Search FAQs content database
  • View on Oncor.com

Workflow Portal

  • Custom SharePoint widgets
  • Custom Payment pages
  • Custom Forms
  • Embedded integrations
  • View on Oncor.com

Custom Forms

  • Hub of Construction Workflow processes
  • Custom Forms
  • Custom integrated workflow from web to back end systems
  • Custom buttons, logic and error handling
  • View on Oncor.com

Investor Portal

  • Custom Left Navigation
  • Custom FAQs
  • View on Oncor.com